Follow these simple steps:
1. Go to tiaa-cref.org.
2. In the Account Login box, click New User? Register Online.
3. Enter your Social Security number and date of birth.
4. Click Continue. You’ll be prompted to create a Security Profile that includes:
TIAA-CREF uses both a session identifier and a cookie to handle browser access to the secured site. Since the cookie is physically stored in the user’s file system, simply closing the browser will not log the user out of the system until the session times out (20 minutes from last browser action).
Some organizations use "in memory cookies" which are stored in the browser’s memory and require that all open browsers on the user’s desktop be closed to effectively log out. If all browser sessions are not closed, the user could re-enter the site without having to log in again. TIAA-CREF does not operate this way. For this reason, a user on that same computer can log out of TIAA-CREF and continue to use all open browser sessions on that machine.
To ensure that you have logged out of My TIAA-CREF secure online access, you must click the Logout link in the upper right corner of the screen.
Security Questions and Answers:
Security Profile (email, phone numbers):
After three consecutive, invalid login attempts, online access to your account is locked for security purposes. We lock online access to prevent fraudulent activity, and any attempts by others to run a "robot" password program against your account.
To unlock access to your account online, simply click Unlock My Account on the screen that displays after a failed attempt to log in. Follow the prompts to confirm your identity and regain access.
If you can’t unlock your account online, please call us at 866 207-6467, Monday through Friday, 8:00 a.m. to 10:00 p.m. ET and Saturday, 9:00 a.m. to 6:00 p.m. ET.
If you are calling from outside the U.S. or Canada:
If you see a "You have an address change pending!" message, it is only to alert you that recent data maintenance has been made to your customer profile. Because the change requires manual processing, it may not yet appear on your profile screen.
Well-built commercial websites, in which class we modestly place the TIAA-CREF website, are almost always capable of providing much faster service than many customers actually experience. For dial-up connections we recommend a minimum of 56K/V.90 modems. Over direct (fractional and full T-1 or T-3) Internet connections, access to public areas of the website should be immediate and screens should load within a few seconds.
Secure access response times should be comparable to those of the TIAA-CREF Automated Telephone System. Because secure access includes some graphic elements, customers may wish to disable automatic graphic downloads. The system will still provide text and figures, although you won’t be able to see personalized graphs or charts. When connections take more time than they should, the problem usually lies not with the site, but elsewhere. Among the most common culprits:
Steps to clear the cache for popular Web browsers:*
Internet Explorer (IE)
* Your browser options may vary slightly depending on the version you are using.
Your login page is not fully loading. This generally happens when using an older version of a Web browser. Be sure you are using the latest version of your browser, whether it is Internet Explorer, Firefox, Chrome, or Safari. Upgrades are available free of charge from the browser provider.
Our site is built to be font-friendly, and scales automatically to most text sizes available in your browser. The font displayed on your screen can be easily adjusted to meet your preference. We suggest that you check the help or support documentation for your browser to learn more about how to enlarge text on the screen.
Note: The overall size of your browser window on screen, including font sizes, is also influenced by your monitor resolution. You can change your monitor resolution within the control panel or display settings for your computer.
Performance data for retirement annuities and mutual funds reflect unit values, net change and YTD return for the previous business day.
Both retirement annuities and mutual fund accounts are based on forward-pricing, a valuation process in which all incoming orders to buy or sell units/shares are based on the next net unit value/net asset valuation of fund units/shares respectively at the close of trading on the New York Stock Exchange (NYSE).
To ensure that the information in your browser is not old or cached, you can reload or refresh the page in your browser, or clear your browser's cache (see How do I clear my browser's cache? above).
N/A is an abbreviation for not available, or not applicable. N/A could appear if:
There is a checkbox within your browser which says "Alert me whenever I leave an encrypted page for one that isn’t encrypted." If you uncheck the box, the message no longer will appear. This is a setting in the browser you can also turn it off/on from edit/preferences/privacy & security/SSL/and uncheck “Leaving a page that supports encryption.”