The success of your retirement plan, and your employees’ readiness for retirement, depends on employee engagement and ongoing participation. TIAA-CREF employee services are focused on helping you meet your duty as a plan fiduciary by helping your employees understand and appreciate the importance of enrolling, and then ensuring they remain engaged through targeted communication, education and advice programs that are relevant to their life stage needs.
We provide a comprehensive set of enrollment communications designed to motivate your eligible employees to participate in the plan. Once enrolled, we support you in fulfilling your responsibility to deliver a variety of ongoing communications. Our goal is to make your job easier — from notification of plan changes to required annual regulatory notifications, along with statements, confirmations and investment performance information in between.
Whether enrolling online and using the My TIAA-CREF website for ongoing monitoring, reading through action-oriented communications and publications, or speaking with our helpful consultants, advisors and service representatives, the information your employees receive is targeted to where they are on the road to retirement.
This targeted approach is successful because we take a comprehensive look at your participant data, analyzing various cuts to better understand your employee population. We then apply this information and our segmentation strategy to create a comprehensive communication, education and advice plan that identifies key areas of focus, appropriate channels, messages and tactics.
Your participants receive personalized retirement planning advice and guidance on their retirement plan portfolio that can take into account their total assets. TIAA-CREF Financial Consultants are prepared to answer employee questions, help them think through their goals, and develop a plan that’s uniquely suited to them. In addition, Individual Advisory Services are offered to participants with more complex financial planning needs, including estate and tax planning.
Each individual receives the service level appropriate to their needs, including:
TIAA-CREF’s Financial Consultants can deliver advice services to employees on-site, via phone or at our offices. A dedicated team of consultants and advisors will support participants locally, and team members in the National Call Center are trained to further service the plan. In addition, a telephone-based advice and investment services group will conduct advice sessions by appointment.
Online productivity and social media have ‘changed the game’ for plan participants of all ages. TIAA-CREF provides powerful online and technical capabilities, along with a portfolio of communication and education media to meet varied participant preferences.
1 The Retirement Advisor tool does not monitor retirement assets or personal circumstances. There may be other investments not considered by the Retirement Advisor that have characteristics similar or superior to those being analyzed. The tool's advice is based on statistical projections of the likelihood that the plan sponsor will achieve retirement goals.
2 Participants of the program pay an annual fee of 40 basis points per year. The fee is billed quarterly in advance based on the assets in their account, as of the last business day of the quarter, and is deducted automatically from the account. For example: If they have $10,000 in their account, the quarterly fee deducted from their account would be $10,000 x .001 = $10.
Advisory services are provided by Advice & Planning Services, a division of TIAA-CREF Individual & Institutional Services, LLC, a registered investment adviser.
TIAA-CREF Trust Company, FSB provides trust services.
TIAA-CREF does not provide tax or legal advice. Please consult with your own advisors.