How do I send TIAA-CREF an e-mail regarding my plan(s)?
From the Plan Profile page, click "Contact Us " at the bottom of the page. You will be able to submit your question to TIAA-CREF as a secure email.
We also encourage you to check the Help Desk and the Help links in the right corner of every page for answers to your questions.
Where do I fax documents to TIAA-CREF?
TIAA-CREF's general fax number is: 800 842-5916.
To ensure we respond to and complete your inquiries and requests in a timely, accurate manner, please follow the tips below when sending a fax to TIAA-CREF. By following these simple tips, you will help us serve you even better.
We are committed to consistently processing all faxes within two hours of receipt.
Use a fax cover sheet
A fax cover sheet will enable a TIAA employee to easily contact you if we encounter any problems with your fax.
If the information is intended for multiple recipients, please include a complete list of the individuals.
Include on your fax cover sheet:
Faxes are not secure transmissions.
Do NOT include on any fax:
If you include confidential information and mistakenly send a fax to the wrong number, you will have sent personal information to an unintended third-party.
Don’t forget to:
If your institution uses a switchboard, the inbound number we use to send you faxes may not match the number on your fax to us.
For Institutional Investor Use Only. Not For Use With or Distribution To The Public.
TIAA-CREF Individual & Institutional Services, LLC, and Teachers Personal Investors Services, Inc., members FINRA, distribute securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association (TIAA) and College Retirement Equities Fund (CREF), New York, NY.