Read frequently asked questions about our online security, computer requirements and more. Log in for institution-specific inquiries that require us to verify your identity. We will usually respond within 24 to 48 hours (evening, weekend and holiday inquiries will be read the following business day).
If you haven't yet signed up for secure access, complete the Administrator Services Application (PDF).
Plan Auditor Access
To provide your plan auditors secure limited access to your Plan's financial reports on the TIAA-CREF Administrator Web Center, complete the TIAA-CREF Online Auditor/Access Authorization/Change Form (PDF).
You can use this application to add or delete online access for your auditors.
Call the Administrator Telephone Center at (888) 842-7782, Monday through Friday from 8 a.m. to 8 p.m. (ET).