NY Reg 168 and NY Insurance Law 2612 require life insurance companies and their subsidiaries to establish protocols designed to protect the personal information of victims of domestic violence. These protections include prohibiting an individual, insurer or entity supervised by the Department of Financial Services, solely because a person is or has been a victim of domestic violence, from:
When a TIAA-CREF participant notifies this organization that he or she has received a valid order of protection in a domestic violence proceeding or makes a reasonable request for confidentiality, in such circumstances, TIAA-CREF is prohibited from disclosing certain personal information without the participant’s express consent. The information that may not be disclosed includes:
In addition, participants with a valid order of protection, their legal representatives, and the parents or legal guardians of covered children may request to receive insurance policy or retirement contract information at an alternative address, telephone number or other means of contact.
1. To notify TIAA-CREF about an order of protection obtained in a domestic violence proceeding, or to make a reasonable request for confidentiality related to such matters, call the TIAA-CREF National Contact Center at the numbers below:
2. To provide an original copy of an order of protection obtained in a domestic violence proceeding to TIAA-CREF, mail it to the attention of the TIAA-CREF Customer Care Team at the following address:
ATTN: Customer Care Team
P.O. Box 1259
Charlotte, NC 28201
3. The Customer Care Team (CCT) will coordinate steps seeking to ensure that the personally identifiable information of such participants held by this organization is located and protected.
A TIAA-CREF participant who previously submitted an order of protection from a domestic violence proceeding may withdraw his or her requests of TIAA-CREF pursuant to New York Regulation 168 and Insurance Law 2612 by calling the TIAA-CREF National Contact Center and mailing a written statement (prepared under oath) to the numbers and address provided above.
The phone numbers for the New York State Domestic and Sexual Violence Hotline are: