TIAA-CREF Web Accessibility


TIAA-CREF recognizes the importance of providing a website that is accessible to everyone, including its clients with disabilities. To that end, we are working to satisfy generally recognized guidelines for website accessibility as embodied in the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0.

This statement is meant to provide an overview of some of the accessibility concepts we are including, and features we are implementing, to help clients with disabilities navigate and utilize the website. These features – which incorporate key concepts of web accessibility into our site design – are meant to help improve accessibility in a variety of contexts, including, but not limited to, navigation for screen readers, keyboard navigation, text-only browsers, and use of multimedia content.


Our site uses Cascading Style Sheets (CSS) for layout and visual formatting. However, if your browser does not support CSS pages or if CSS has been disabled or over-ridden by a user-defined style sheet, the pages will remain readable.

Text size can be adjusted throughout our site. You can increase/decrease the text size using your browser settings.

Required Software for Certain Areas of

Our site makes use of Portable Document Format (PDF). Certain documents on this site are available only in this format, which requires you to download and install the Adobe Acrobat Reader software. This software is free of charge. 

TIAA-CREF is committed to providing accessible resources for all our users.
If you require a document in an accessible PDF format (and the PDF you downloaded is not accessible yet), please send the specific file name in an email to We are committed to a 48 hour turnaround for replying with an accessible PDF file for your use. If you experience any difficulty using email, you can call us at 800-842-2252. If you use a telecommunications service or TDD/TTY, please call 800-842-2755.


In some cases our site provides enhanced features, such as calculators and application forms, which use JavaScript. Our goal is to provide equivalent functionality for users who are not able to use JavaScript and we are working hard to achieve this. If your browser does not support JavaScript, or if it is disabled, you may experience difficulties using these features.

Third-Party Hosted Content

Our website includes a small amount of content that is hosted by third-parties. Although this content is outside of our controlled codebase, we actively encourage our partners and vendors to comply with generally recognized guidelines for website accessibility.

Customer Service and Feedback

Please let us know if you have any questions or feedback about our site’s accessibility by emailing If you experience any difficulty using email, you can call us Monday through Friday, 8:00 a.m. to 10:00 p.m. (Eastern Standard Time) at 800-842-2252. Our automated service is available 24 hours a day, 7 days a week. If you use a telecommunications service or TDD/TTY, please call 800-842-2755 during regular business hours.