Contact Us
Ways to contact a customer service representative.
By Email
Participants
Log in to send secure email about your account. If you haven't yet registered for online access, sign up now.
Plan Administrators
Log in to send email, including institution-specific inquiries.
Guests & Visitors
Send an email with general questions about our products and services.
If you have a TIAA-CREF account, please note that we cannot respond to any account-specific inquiries unless you log in to send secure email.
By Phone — U.S.
Participants
General account questions, including:
- Asset allocation
- Fund transfers
- Accumulation balances and last premium credited
- Prerecorded information about CREF account performance
- TIAA interest rates and additional amounts
800 842-2252
Available 24 hours a day.
(Español disponible)
For the hearing impaired
If you use TDD or a telecommunications service, please call 800 842-2755.
Retirement plans
800 842-2776
Monday - Friday, 8 a.m. - 10 p.m. (ET)
Saturday, 9 a.m. - 6 p.m. (ET)
Please note that our busiest time is Monday from noon to 2 p.m. (ET).
Individual Retirement Accounts (IRAs)
800 842-2888
Monday - Friday, 8 a.m. - 10 p.m. (ET)
Saturday, 9 a.m. - 6 p.m. (ET)
Brokerage Services
800 927-3059
Monday - Friday, 8 a.m. - 7 p.m. (ET)
Mutual funds
800 223-1200
Monday - Friday, 8 a.m. - 10 p.m. (ET)
Life Insurance or After-Tax Annuities
For an existing policy or contract:
800 223-1200
Monday - Friday, 8 a.m. - 6 p.m. (ET)
For information or to apply for a new policy or contract:
877 825-0411
Monday - Friday, 8 a.m. - 6 p.m. (ET)
Beneficiary Services
800 842-2252
Monday - Friday, 8 a.m. - 7 p.m. (ET)
Saturday, 9 a.m. - 6 p.m. (ET)
If you are the beneficiary of a TIAA-CREF account, choose Beneficiary Services from the menu to speak with a consultant about your options. (If you are a participant looking to update your beneficiary designations, you can log in to your account to make changes.)
Trust Services
(asset management or fiduciary services)
888 842-9001
Monday - Friday, 9 a.m. - 6 p.m. (ET)
Advisor Services
888 842-0318
Monday - Friday, 8 a.m. - 7:30 p.m. (ET)
Plan Administrators
888 842-7782
Monday - Friday, 8 a.m. - 8 p.m. (ET)
Plan Sponsors
- Institutions with less than $25 million in assets: Call 888 842-7782, Monday through Friday, from 8 a.m. to 8 p.m. (ET).
- Institutions with more than $25 million in assets: Call Lawrence Loomis at 800 842-2009, ext. 4839.
By U.S. Mail
Correspondence about products and services (other than mutual funds):
TIAA-CREF
P.O. Box 1259
Charlotte, NC 28201
Correspondence about TIAA-CREF Mutual Funds:
TIAA-CREF Mutual Funds
P.O. Box 8009
Boston, MA 02266-8009
For overnight delivery:
TIAA-CREF Mutual Funds
c/o Boston Financial Data Services
30 Dan Road
Canton, MA 02021-2809
