Terms and Conditions

Please read this information carefully before submitting your login information. By logging in, you indicate that you understand and agree to the terms and conditions of  tiaa-cref.org.

If you have any questions, please call one of the following numbers:

• Participants: call 1 800 842-2776 weekdays 8 a.m. to 10 p.m., Saturday 9 a.m. to 6 p.m. (ET).
• Plan Administrators: call 1 888 842-7782 weekdays 8 a.m. to 8 p.m. (ET).
• Financial Advisors: call 1 888 842-0318 weekdays 8 a.m. to 7:30 p.m. (ET).

In order to use secure access, your browser must support 128-bit encryption, JavaScript and cookies. Current releases of Netscape Navigator and Microsoft Explorer are good choices. See our computer requirements for the latest supported user-agents such as browsers and operating systems.

Over direct Internet connections (fractional and full T-1 or T-3), secure access response times should be comparable to the TIAA-CREF Automated Telephone System.

In the event of service delays

We try to make secure features available at all times. However, we cannot be liable if you are unable to use the service for any reason. If you cannot use secure access, please use one of the following alternatives:

• Participants: call our Automated Telephone Service at 1 800 842-2252.
• Plan Administrators: call our Administrator Telephone Center at 1 888 842-7782.
• Financial Advisors: call our Advisor Services Team at 1 888 842-0318.

Please note: Traffic loads, weather and other factors can degrade or disrupt the performance of both local access providers and backbone nets. We will make every effort to complete transactions submitted over the Internet. However, we cannot guarantee their execution unless they are acknowledged on the screen and then confirmed in writing.

We reserve the right to correct any error(s) with secure access inquiries and transactions.

Teachers Insurance and Annuity Association of America is licensed under the following and related United States Patents:  5,128,984; 5,561,707; 5,684,863; 5,815,551; 5,828,734; 5,917,893; 5,898,762; 5,974,120; and others.