By email
Institution-specific inquiries
Log in for institution-specific inquiries that require us to verify your identity. Responses usually occur within 24 to 48 hours (evening, weekend and holiday inquiries will be read the following business day). You can also submit suggestions and feedback.
Order publications
View online or order print publications from the
TIAA-CREF Administrator Bookstore.
By phone or fax
Administrator Telephone Center
For day-to-day questions, you can call our Administrator Telephone Center. An automated menu will route you directly to a consultant with specific expertise on key topics. Available Monday through Friday, from 8 a.m. to 8 p.m. (ET).
- Phone: 1 888 842-7782
- Fax: 1 800 842-5916
TIAA-CREF automated telephone service
Useful to participants with existing accounts.
1 800 842-2252
Availability: 24 hours a day
Calling from outside the U.S.
For day-to-day questions, you can call our Administrator Telephone Center from
outside the United States. An automated menu will route you directly to a consultant with specific expertise on key topics.
Local office listing
For institutions that have an assigned Managing Consultant,
select the appropriate office number from our local office contact list.
By U.S. mail
General correspondence
(regarding all TIAA-CREF products and services other than TIAA-CREF Mutual Funds)
TIAA-CREF
P.O. Box 1259
Charlotte, NC 28201
All correspondence about TIAA-CREF Mutual Funds should be mailed to:
TIAA-CREF Mutual Funds
P.O. Box 8009
Boston, MA 02266-8009
For overnight delivery:
TIAA-CREF Mutual Funds
c/o Boston Financial Data Services
30 Dan Road
Canton, MA 02021-2809
