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TIAA-CREF's Compliance Coordinator©: Helps Plans Satisfy IRS Loans and Hardship Requirements

How To Get Started

You can implement Compliance Coordinator in three easy steps:

  • Sign the legal agreements
  • Require all your investment providers to participate
  • Provide specific plan details to facilitate provider set up

The entire implementation process will only take 60 - 90 days.

Please contact your Managing Consultant for more information. If your institution does not have a dedicated contact, please call the Administrator Telephone Center at 1 866 549-1238, available Monday through Friday, from 8 a.m. to 8 p.m. (ET).


Mention code CCWEB when you call.

TIAA-CREF's Compliance Coordinator

TIAA-CREF's Compliance Coordinator is an easy to use, web-based tool designed to help plan sponsors with multiple investment providers ensure that loans and hardship withdrawals are processed by all investment providers in compliance with applicable IRS regulations. This is important because:

  • The $50,000 loan maximums for each participant must be enforced across all plans and all investment plan providers
  • Loans must be exhausted before hardship withdrawals are permitted, in most cases
  • Participants may no longer certify that a loan or hardship withdrawal is appropriate

Compliance Coordinator enables all investment providers participating in a plan to share data on a daily and monthly basis. Data is transferred according to the Best Practices for 403(b) Plans Information Sharing standards set by The SPARK Institute (Society of Professional Asset-Managers and Record Keepers).

Efficient and cost-effective data exchange.

All plan data is aggregated and the results are made available to you and your investment providers. Your compliance responsibilities will be simplified because Compliance Coordinator will help you to:

  • Ensure that the loan request being processed will not exceed the $50,000 maximum amount available across all providers
  • Confirm that the participant has received the maximum allowable loan amount before a hardship withdrawal is permitted

Proactive tool to help you satisfy regulatory requirements

Compliance Coordinator will help you prevent noncompliant loan and hardship transactions before they occur, helping you reduce the increased administrative oversight and resources you will need to satisfy the final 403(b) regulations that took effect on January 1, 2009.

Loan and hardship withdrawal activity is reported by all participating plan investment providers and by individual participants, as illustrated below:

Plan Investment Providers Illustration

Compliance Coordinator will:

Reduce the time you spend on loan and hardship withdrawal administration

– Daily updates so information is current and available when you and your investment providers need it

Provide comprehensive reporting and documentation

– Process is completely electronic and is monitored via a secure web-based application
– Data can be aggregated for reporting across all plan investment providers and detailed by participant

Be easy and quick to implement

– No IT work required so you can be up and running in 60-90 days
– Many major investment providers are already providing a standard data feed, others are easily added

Simplify the participant experience

– Ensures requirements are met before a loan or hardship withdrawal is processed

TIAA-CREF Individual & Institutional Services, LLC and Teachers Personal Investors Services, Inc., members FINRA, distribute securities products.

FOR INSTITUTIONAL INVESTOR USE ONLY. NOT FOR USE WITH OR DISTRIBUTION TO THE PUBLIC.

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© 2009 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017