Operating Systems
We recommend Windows or Macintosh OS X 10.3 or later.

Microsoft Internet Explorer
http://www.microsoft.com/windows/ie/

To find out what browser version you're using, select the "Help" menu from the menu bar at the top of your browser window. On the Help menu, select the "About" menu item that will give you further information about your browser. In general, the newer the version, the less trouble your Web browser should present. (Newer browsers have additional functionality and have corrected problems from earlier versions. In addition, some older releases may be incompatible with new features of the Web Center or other Web sites.) Occasionally, however, browser upgrades are released with bugs or glitches that haven't been fully ironed out. If you've downloaded a brand new browser and suddenly seem to be having difficulties with the Web Center or other sites, check the vendor's download site for advisories and/or "patches" (downloadable code fixes).

Please note also that some Web Center features require "plug ins" -- supplemental software programs that work in concert with your browser to provide additional functionality. These include:

Adobe Acrobat (for accessing and printing replica-quality applications and other business forms)
http://www.adobe.com/products/acrobat/readstep.html

Macromedia's free Flash Player (for playing animated presentations)
http://www.macromedia.com/downloads/

Certain features on this site, require that you enable JavaScript in your browser. This is enabled, by default, when the browser is installed. If you experience difficulties, please follow the appropriate procedure below to ensure that JavaScript is enabled.

To enable JavaScript, use the following procedures:

Netscape® Navigator 6.x:

• Go to "Edit" - "Preferences"
• In the left-hand column, click on "Advanced"
• Place a check mark in the box next to "Enable JavaScript for Navigator"
• Click "OK" to close the Preferences window
• Click on "Reload" to activate your changes

Microsoft® Internet Explorer 5.x:

• Go to "Tools" - "Internet Options"
• Click on the "Security" tab
• Select "Custom"
• Click on the "Settings" button
• Scroll to the bottom of the list
• Under the "Scripting" section, select "Enable" under Active Scripting"
• Click "OK" to close the Security Settings window
• Click "OK" to close the Internet Options window
• Click on "Refresh" to activate your change

In order to utilize full functionality of Account Access, online applications and interactive calculators and planning tools cookies must be enabled, both on a per session basis and stored. We use cookies solely to maintain an uninterrupted state of authenticated log-in. Cookies takes a snapshot of your personal identification and uses it ONLY to verify the authenticity of your inquiry or transaction.

If you have set your browser not to accept cookies, you will need to reset it so that you can manage your accounts online and use our customized features. For assistance, check your browser's operating instructions or Help directory -- or follow the steps below. Though accepting (enabling) cookies is the default for all browser types, it is possible your browser has been set to disable cookies.

Internet Explorer 4.01: Select View, Internet Options, and Advanced. Scroll to Cookie Settings and "Accept all Cookies."

Internet Explorer 5.x: Select Tools, Internet Options, Security, and Custom Level. Enable "Allow cookies that are stored on your computer" and "Allow per-session cookies."

Netscape 4.06 or higher: Select Edit, Preferences, and Advanced. Cookie settings are to the right: "Accept all cookies."

For more information regarding JavaScript and your browser cookie settings, refer to your browser help documentation and/or contact your browser provider.

Web TV's customized browser is not currently compatible with TIAA-CREF Secure Access.

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