TIAA-CREF, the leading provider of retirement savings products and services in the academic, medical and cultural fields, announced today that it will expand its presence in Texas by opening a National Contact Center in the Dallas Metro area.
The Dallas Metro site will be the third location in TIAA-CREF's contact center network providing individual client support. The organization's current network has 1,100 employees in both Charlotte and Denver that handle calls and emails and provide customer service, advice and counseling to TIAA-CREF clients.
TIAA-CREF is dedicated to giving objective, personal advice based on financial models that take into account the unique needs of each investor.
"Expanding our contact center network reflects our on-going commitment to serving our clients' retirement planning needs with objective, personalized advice," said Fran Nolan, Executive Vice President of Individual Client Services for TIAA-CREF. "The new contact center in the Dallas area will increase our capacity to serve new and existing clients as they move to and through retirement."
A national search was conducted in order to locate a facility with the necessary features for a fully functional contact center. The Dallas site proved to be a perfect fit due to the high number of residents licensed to work in financial services.
"I am pleased to learn that TIAA-CREF has chosen to expand its presence in the Dallas metro area. TIAA-CREF will not only provide a valuable service, but create additional professional jobs for the area," said U.S. Rep. Kenny Marchant. "On behalf of the citizens of the 24th district, I welcome them to our community."
The new site will house approximately 350 financial services professionals by the end of 2008 primarily through local hires. TIAA-CREF already has 40 employees in local offices in Austin, Dallas and Houston.
About TIAA-CREF
TIAA-CREF is a national financial services organization with more than $406 billion in combined assets under management (12/30/06) and the leading provider of retirement services in the academic, research, medical and cultural fields. Learn more About TIAA-CREF.
Chad Peterson, Director, Corporate Media Relations
cpeterson@tiaa-cref.org, 212 916-4808 Cell: 917 715-9083
Jennifer Compton, Corporate Media Relations
jcompton@tiaa-cref.org, 212 913-3486
© 2008 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017
